FAQs

General

What is the closet?

The Closet is the place where you can dress Barbie with the clothes that exist in the game. To change Barbie’s clothes, tap on the garment you want to wear. The clothes are separated into different classes for easy access: Tops, Pants, Shoes and Hairstyles. tap on the buttons located at the bottom of the Closet to visualize the different types of clothes.

How can I access the closet?

Tap the icon of the hanger at the bottom of the Main Screen. Some levels also take you to the Closet once completed.

What can I do in the Closet?

Try on or purchase clothing and hairstyles for Barbie, some with Power-ups. You can also purchase Gift Boxes containing exclusive clothing.

How to buy clothes with coins?

1. Tap on the item you wish to buy

2. Then tap the “Buy” button that appears

* New clothes unlock as you progress in the game.

How to buy Special Clothes?

Special clothing will be available in the Closet once you reach level 11. Special clothing is obtained randomly through opening a “Gift Box”. Gift Boxes can be purchased in the Closet.

What are the Gift Boxes for?

There are 3 Gift Boxes that you can buy in the Closet.

1. Gift Box: When opening the “Gift Box” you will receive a special random item of clothing and 500 coins. The Gift Box costs 30 Gems and is unlocked after level 11.

2. Special Gift Box: When opening a “Special Gift Box” you will receive two special random clothes and 1200 coins. The Special Gift Box costs 50 Gems and it is unlocked after level 11.

3. Sparkle Gift Box: Opening a “Sparkle Gift Box” will empower the clothes you already have. It costs 4000 coins and it is unlocked at level 30.

What happens if I tap the camera button in the Closet?

You can take a photo in the clothing you are wearing.

What are the clothes for?

The clothes in Barbie ™ Sparkle Blast ™ have special features that will help you while you play. Each item of clothes has an associated Gem that will help you recharge the “Barbie Power” by matching and combining the Gem of the clothes you wear.

What kind of clothes are there?

You can dress Barbie in a variety of tops, dresses, pants, skirts and shoes.

How do I get the clothes?

You can get clothes in different ways: with coins or Gems, opening Gift Boxes, and stars.

1. With coins or Gems: Purchase clothing in the Closet, some clothes are limited by the city you are in.

2. Opening Gift Boxes: Clothes acquired through Gift Boxes are Special Clothes and are available in level 11.

3. With stars: You will get Special Clothes when acquiring 45, 100 and 180 stars. You can replay levels to get 3 stars and build up your start count. You can also get Special Clothes from the Daily Rewards.

What are the symbols that appear on the clothing charts?

Each piece of clothing has 3 associated elements:

1. Gem Color: This is the color that will recharge your “Barbie Power”. Your Barbie Power is unlocked at level 6.

2. Special Gem: Some clothes have a special Gem associated with them. It can be a Directional Gem (Vertical or Horizontal), a Glitter Bomb, or a Magic Butterfly. These will unlock at level 30.

3. Barbie Power Quick Recharge: Barbie Power will recharge with fewer Gems collected. This will unlock at level 30.

How can I change my hairstyle?

From the Closet, select Hairstyles.

How do I get more hairstyles?

As you progress more Hairstyles will unlock.

How do I access the Store?

Tap the Gems or coins icons in the upper part of the Main Menu.

How do I access different levels?

Swipe the Main Screen left or right to select between the different levels. Tap the level number you wish to play or replay. Levels become playable once you beat the level previous.

How can I turn off the sound?

Tap the Settings button at the bottom left of the Main Screen. Tap the Music or Sound effects icons to toggle the sound on or off.

What happens if I combine 3 Gems of the same color?

If you match 3 Gems of the same color, the combined Gems will be destroyed.

What happens if I combine 4 Gems of the same color?

If you match 4 Gems of the same color, the combined Gems will be destroyed and a Directional Gem will be created. If you combine the 4 Gems horizontally, a Vertical Directional Gem will be created. If you combine all 4 Gems vertically, a Horizontal Directional Gem will be created.

What effect does the Directional Gem have?

If the Gem was created horizontally, matching it will break the Gems that are in the same column. If the Gem was created vertically, by matching it will break the Gems that are in the same row.

How do you combine the Directional Gem?

The Directional Gem can be combined with 2, 3, or 4 Gems of the same color and it will destroy the Gems that are in its row or column, depending on the Directional Gem. If the Directional Gem is combined with 3 or more Gems of the same color, after destroying a row or column, a new Directional Gem will be created.

Can 2 Directional Gems be combined with each other?

Yes, you can combine two Directional Gems even if they are not of the same color. When combined, the row and column from which the Gems are combined will be destroyed.

What happens if I combine 5 Gems into an “L” shape?

If you combine 5 Gems of the same color into an ” L ” shape, the Gems combined will be destroyed and a “Glitter Bomb” will be created.

What happens if I combine 5 Gems into a “T” shape?

If you combine 5 Gems of the same color into a ” T ” shape, the Gems combined will be destroyed and a” Glitter Bomb “will be created.

What effect does the Glitter Bomb have?

When combining a Glitter Bombs with 2 or more Gems of the same color, 2 explosions are created. Explosions will affect the Gems within a square area around the Glitter Bomb (a radius of one square). After the first explosion, another explosion will be created affecting the same area. At the end of the second explosion, the Glitter Bomb is destroyed.

Can you combine a Glitter Bomb and a Directional Gem?

You can combine a Glitter Bomb and a Directional Gem, even if they are not of the same color. When combined, there will be an explosion covering the 3 rows and 3 columns from which the combination of both Gems occurred. All Gems affected by the explosion will be destroyed.

Can you combine two Glitter Bombs together?

You can combine two Glitter Bombs even if they are not of the same color. Combining them will produce two explosions. The first explosion will destroy all Gems within two squares from the point where you combined them. After this, another explosion with the same affect will be produced. After the second explosion the Glitter Bomb will be destroyed.

What happens if I combine 5 Gems of the same color?

Matching 5 Gems of the same color creates a “Rainbow Gem”. A Rainbow Gem can be combined with any Gem or Special Gem.

How does the Rainbow Gem work?

When you combine the Rainbow Gem with a normal-colored Gem, all the normal-colored Gems on the board of that same color will be destroyed.

Can you combine a Rainbow Gem with a Glitter Bomb?

When you combine a Rainbow Gem with a Glitter Bomb, all Gems on the board of the same color as the Glitter Bomb will become Glitter Bombs. The Glitter Bombs will all explode after being created.

Can you combine two Rainbow Gems?

Yes, when combined, all Gems on the board will be destroyed.

What happens if I combine 4 Gems in a square?

When you combine 4 Gems of the same color in a square, the 4 Gems will be destroyed and a “Magic Butterfly” will be created.

What effect does the Magic Butterfly have?

When you combine the Magic Butterfly with 2 or more Gems of the same color, it will automatically go to another Gem on the board and destroy it.

Can you combine 2 Magic Butterflies together?

When you combine 2 Magical Butterflies together, even if they are not of the same color, 3 Magic Butterflies are created that will go to 3 Gems on the board and destroy them.

Can you combine a Magic Butterfly with a Directional Gem?

When you combine a Magic Butterfly and a Directional Gem, even if they are not of the same color, the Magic Butterfly will go to a Gem on the board and will become a Directional Gem that will then explode.

Can you combine a Magic Butterfly with a Glitter Bomb?

When you combine a Magic Butterfly and a Glitter Bomb even if they are not of the same color, the Magic Butterfly will go to a Gem on the board and it will become a Glitter Bomb and explode.

Can you combine a Magic Butterfly with a Rainbow Gem?

Yes, when combined, all Gems of the same color as the Magic Butterfly will be converted into Magic Butterflies. After being converted, each of the new Magic Butterflies will go to a Gem on the board and destroy it.

What are Cupcakes?

They are pieces on the board that only break when you make a combination near them, when you use the Power-up “Wand” on the or they are part of an explosion from a Special Gem.

What are “Cages”?

Cages are pieces on the board that contain a Gem but locked. To break a Gem out of a the Cage you must combine the caged Gem with Gems of the same color. Cages will also be destroyed if the effect of a special Gem breaks them or by using the Power-up “Wand” on them.

What are “Growers”?

Growers are Gems that replicate over time. They are destroyed by combining Gems around them, with the effect of a special Gem, or by using the Power-up “Wand” on them. If you make a move and do not destroy a Grower, it will convert one of the Gems around the Grower into another Grower. Destroy all Growers before they invade the entire board!

What is the Barbie Power?

The Barbie Power is a Special move that is charged up by destroying Gems of the same color and the Barbie Power Meter. The Barbie Power Meter’s color is determined by the gem associated with the clothes you are wearing. The Barbie Power does not count as a move when you use it.

How do you use the Barbie Power?

You can use the Barbie Power by tapping on the fully charged Barbie Power icon on the play screen. By tapping the Barbie Power icon you can unite all the Gems of that same color that are on the board. You must unite at least 3 Gems for the Barbie Power to take effect.

When does the Barbie Power unlock?

You can use the Barbie Power starting on Level 6.

Can I combine the Barbie Power with special Gems?

Only with Directional Gems, Glitter Bombs and Magical Butterflies can be used with the Barbie Power, provided they are the same color as the Gems you chose to unite. The Barbie Power cannot be combined with the Rainbow Gems, as they do not have an associated Gem color.

Why can’t I connect Cupcakes with the Barbie Power?

Since Cupcakes do not have an associated color, your Barbie Power cannot be used with Cupcakes.

How do you use the Power-ups?

Power-ups can only be used during the game. When you want to use a Power-up, tap on the Power-up button at the top right of the screen. After taping the Power-up button, tap on the Gem of the board on which you want to create the Power-up effect on.

What does the Power-up “Wand” do?

The “Wand” Power-up will break one Gem of your choosing on the board. If you use the wand on a special Gem, it will unleash the special Gem’s effect without needing to combine it with another Gem. The Power-up “Wand” is unlocked at Level 9.

What does the Power-up “Glitter Bomb” do?

The Glitter Bomb Power-up will destroy all Gems of the same color as whichever Gem you choose to use the Power-up on. If you choose to combine it with a special Gem, all Gems of the same color on the board will be converted to the selected special Gem. The Glitter Bomb does not work on Cupcakes or Cages. The Glitter Bomb Power-up is unlocked at level 13.

What does the Power-up “Shooting Star” do?

The Shooting Star Power-up will destroy the entire row to the left and right of the Gem that you have selected. You will not be able to select a Cupcake to activate this Power-up. The Shooting Star will be unlocked at level 18.

What does the Power-up “Lightning” do?

The Lightning Power-up will destroy the entire column above and below the Gem that you have selected. You will not be able to select a Cupcake to activate this Power-up. Lightning will unlock at level 24.

How can I connect my Facebook account if I’m 13 or older?

To link your progress to Facebook, follow the instructions below:

1. Open the game

2. Tap on the “Facebook” button

3. Enter your Facebook Username and Password

4. Then confirm and tap on “Play” Your game is now linked to your Facebook profile.

How do I load my progress if it is already linked to my Facebook account?

To load your progress (if you already connected it to Facebook), follow the instructions below:

1. Open the game

2. Tap on the “Facebook” button

3. Enter your Facebook username and password

4. Then confirm and tap on “Play” Your progress will automatically load.

Is Barbie ™ Sparkle Blast ™ free?

Yes, you can play Barbie ™ Sparkle Blast ™ for free but it does have some optional items you can purchase with real money through in-app purchases. Barbie ™ Sparkle Blast ™ includes its “own currency”, Gems, that you can buy using real money in the application.

Objectives

What are the goals in each level?

Each level has certain goals that you have to complete before you run out of moves.

Where do the goals for a level appear?

The goals are listed on the main menu at the selection of each level. During the game, you can see your status and remaining moves in the upper left of the play screen.

What types of goals are there?

Barbie ™ Sparkle Blast ™ has several game modes, each of which is unlocked in a new zone:

1. Collect the Gems

2. Collect the Bones

3. Get the objects

4. Clear the Leaves

5. Help Ladybugs fly

What is the goal of “Collect the Gems”?

The goal of “Collect the Gems”, is to clear a specific number of Gems of the indicated color. Clear all Gems listed before you run out of moves to beat the level.

What is the goal of “Collect the Bones”?

The goal of “Collect the Bones” is to collect 4 Bones to guide Taffy to the disc. Bones function simple Gems: They will have an associated color and can be combined with the rest of Gems in order to pick them up. Collect the 4 Bones before you run out of moves to beat the level.

What is the goal of “Get the objects”?

The goal of “Get the objects” is to collect all the objects by making them go down to the bottom of the board. Collect all objects before you run out of moves to beat the level.

What is the goal of “Clear the Leaves”?

The goal of “Clear the Leaves” is to remove any Leaves under Gems. To clear a Leaf, combine Gems with Leaves under them, this will clear them from the tile. Clear all the Leaves before running out of moves to beat the level.

What is the goal of “Help the Ladybugs fly”?

The goal of “helps the Ladybugs fly” is to combine Gems while a Ladybug is on one ore more of the Gems you are combining.
Help all Ladybugs fly before you run out of moves to beat the level.

Billing

What is the store?

The store is the place where you can buy different elements of the game, such as coins, Gems, Power-ups, or special offers.

How to access the store?

You can access the store from the main screen by tapping the icons at the top of the screen for Hearts, Coins, or Gems.

How can I buy Power-ups?

Power-ups are bought with Gems. Tap on the Power-up you wish to purchase.

How can I buy coins?

You can buy coins with Gems. Tap on the coin pack you wish to purchase.

How can I buy Gems?

You can buy Gems using real money through an in-app purchase. Tap on the Gem pack you wish to purchase.

I made a purchase and I have not received it yet!

If you bought coins or Gems and you do not see them in the game, try the following: wait a few minutes before restarting the device and then run the application again. Sometimes, the system may take a while to credit the purchase and run. If after one hour the purchase has not been completed, please contact us through the support chat, or email barbiesupport [AT] generagames [DOT] com

Rewards

What is the Daily Reward?

This is a reward given for playing Barbie ™ Sparkle Blast ™ daily. Come back every day for a chance at great prizes.

How does the Daily Reward work?

You can choose only one Golden Gift Box from the nine possible Golden Gift Boxes every 24 hours. If you want to continue opening, you can watch a video to receive another free one. If you want to continue opening chests after the video you will have to purchase them with Gems.

Is the Daily Reward Free?

Yes, opening the first two boxes will not cost you anything. However, if you want to open three or more boxes, you must use Gems to continue opening.

What rewards are in the Daily Bounty boxes?

You can get Coins, Gems, Power-ups and exclusive items.

How will I know I have a Daily Reward?

You will receive a notification on your device to know when Daily Reward Gifts are available to open.

Troubleshooting

I updated my application and my game was restarted.

Don’t worry. If your game was linked to Facebook, you will only need to log in again. To log in:

1. Open the game

2. Complete the tutorial

3. Open the “Social Center”

4. tap on the “Connect” button

5. Enter your Facebook username and password

6. Then confirm Your progress will appear as you left it.

I reinstalled the application and my game was restarted.

Don’t worry. If your game was linked to Facebook, you only need to log in again: To log in:

1. Open the game

2. Complete the tutorial

3. Open the “Social Center”

4. tap on the “Connect” button

5. Enter your Facebook username and password

6. Then confirm Your progress will appear as you left it.

How do I send an error report?

If the game crashes at any time, send us an error report and/or a description. These reports help us to solve the problems faster.

ANDROID

1. Just after Barbie ™ Sparkle Blast ™ crashes, identify the level the crash occurred and the steps that led up to the crash with as much detail as possible. Be sure to also include the type of device and the version of the operating system you were using. Once complete please send your incident report via the support chat, or barbiesupport [AT] generagames [DOT] com

IOS

1. After the game crashes, go to: Settings> Privacy> Diagnostics and Usage> Diagnostics and Usage Information.

2. Select an error from the list that begins with “mattel_”. The title will include details of the time of error. tap on the error and you will see a text field with an error report.

3. Tap and hold the Select All screen and then copy the text about the error. Paste it in a message to the support chat, or in an email to barbiesupport [AT] generagames [DOT] com

Thanks for your help!

How can I force the application to close?

The forced closure of the game will allow you to update the application and can solve minor problems of the game and possible inconveniences to load it. Our support team may also ask you to perform a forced closure so that the device can recognize the restorations of the game.

ANDROID

1. Open the main menu of your device

2. Select “Settings”

3. Select “Applications” or “Manage Applications”

4. Select the application from the list

5. tap the Force close button

IOS

1. tap the Start button twice

2. Go to the Barbie ™ Sparkle Blast ™ tab

3. Scroll until it disappears

Why is my game crashing?

Typically, players will experience closures by mistake when their device is running out of RAM. Typically this occurs when you have many applications open at the same time. You can try to reduce the memory usage by trying to following: Close all open applications. Reboot the device. Turn it off and on again. If even after following these steps the game continues to crash, contact us by sending a message through the support chat, or an email to barbiesupport [AT] generagames [DOT] com describing what you were doing when the error occurred. If any message appears, write us what you put in order to know exactly how to solve it.

How can I enable / disable game notifications?

To disable game notifications, follow the steps below:

ANDROID

1. Open the main menu of your device

2. Select “Settings”

3. Select “Applications” or “Manage Applications”

4. Select Barbie ™ Sparkle Blast ™

5. Select the “Notifications” tab

6. Select “Lock All” After this step, you will no longer receive notifications. If you want to activate them again follow the same steps.

Why can I not move past level 110?

Currently, the highest level of the game is 110. Soon New levels and content are coming soon!

Why can’t I open more Gift Boxes?

If you cannot open more Gift Boxes, chances are it’s because you already have all the clothes contained in the trunks. We will be adding new clothes and content soon.

I did not receive coins for sharing an image on Facebook.

You can only receive coins for sharing a picture on Facebook every 4 hours. Wait a bit until Facebook returns the request, and you should receive the coins. If, after an hour, you have still not received them, contact us.

How do I contact support?

Click here to send us a message. Try to get as detailed as possible! You can also contact us by sending us a message through the support chat, or an email to barbiesupport [AT] generagames [DOT] com

If you send us an email, please include the following: a detailed description of the problem, where it occurs, what steps you took before the problem came out, and if possible, a screenshot with the error.

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